Refund Policy

Last Updated: February 15, 2026

1. Overview

At Gawi Labs, we are committed to your satisfaction. Our Refund Policy is designed to be transparent and fair. This policy outlines the conditions under which refunds are processed for our subscription services.

2. 14-Day Money-Back Guarantee for New Customers

We offer a 14-day money-back guarantee. To be eligible for a refund under this guarantee, you must meet the following conditions:

• The refund request must be made within 14 calendar days of your initial (first-time) subscription purchase.
• This guarantee applies only to your first subscription with Gawi Labs and does not apply to subscription renewals, upgrades, or subsequent purchases.

3. How to Request a Refund

To request a refund, please contact our support team at customer_service@giannova.com within the 14-day period. Your request must include the email address associated with your account and the date of purchase.

4. Processing

Once your request is approved, the refund will be processed to your original method of payment within 5-10 business days. We are not responsible for any delays caused by payment processors or financial institutions.

5. Services Not Eligible for Refund

Except for the 14-day money-back guarantee on your initial purchase, all payments are final and non-refundable. This includes:

• Subscription renewals (both monthly and annual).
• Fees for any period of a subscription that has already passed.

It is your responsibility to cancel your subscription before the renewal date if you do not wish to be charged for the next billing period.